Having trouble renewing items online?

Are you having trouble logging into your Voyager account to renew your items? Are you getting an error when you try to log in?

Fear not!

We found out that some links were not behaving properly, so we replaced them! Some of you still report that you cannot log in to your Voyager account, though. Simply clearing your internet browser’s cache should do the trick. If you are using an old shortcut or bookmark, we suggest deleting it and replacing it with a new one, after you clear your cache.

If this still does not work, please contact the Answer Desk (585-275-3361). We may have missed a bad link. We can renew your items over the phone for you, too.

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